Ivuka African Travel — Privacy Policy
Last updated: August 26, 2026
Ivuka African Travel ("Ivuka," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you use our website or engage us to plan and book travel. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Information you give us directly:
- Name, email address, phone number, and mailing address
- Passport details, date of birth, and other travel-document information needed to book flights, safaris, lodges, and permits
- Payment information (processed by our payment processor or host agency; we do not store full card numbers)
- Travel preferences, dietary restrictions, medical or accessibility needs relevant to trip planning
- Emergency contact information
- Communications you send us (email, phone, forms, chat)
Information collected automatically:
- IP address, browser type, device information, and pages visited on our website, via cookies and similar technologies
Information from third parties:
- Booking confirmations and traveler data from our host agency platform and partner tour operators, airlines, lodges, and camps
2. How We Use Your Information
We use your information to:
- Plan, quote, and book your safari, wine, or photography travel itinerary
- Communicate with you about your trip, including confirmations, changes, and emergencies
- Process payments and commissions through our host agency
- Share necessary details with airlines, lodges, tour operators, guides, and visa/permit authorities to fulfill your booking
- Improve our website and services
- Send you marketing communications about future trips, if you've opted in (you may unsubscribe anytime)
- Comply with legal, tax, and regulatory obligations
3. How We Share Your Information
We share your information only as needed to deliver your travel experience:
- Host agency platform (Waybird), which facilitates bookings and payments on our behalf
- Third-party suppliers — airlines, safari camps, lodges, ground operators, and guides in South Africa, Botswana, Namibia, and other destinations
- Payment processors for handling transactions
- Legal authorities, when required by law, or to protect the rights and safety of travelers and Ivuka
We do not sell your personal information to third parties for their own marketing purposes.
4. International Data Transfers
Because your trip involves travel to and services in other countries, your information will necessarily be shared with businesses and government authorities outside the United States (including South Africa, Botswana, and Namibia) as needed to arrange and provide your travel.
5. Data Retention
We retain your information for as long as needed to provide services, satisfy legal and tax obligations, and resolve disputes. Passport and travel-document details are retained only as long as necessary for booking purposes and are deleted or securely archived afterward.
6. Your Choices and Rights
Depending on where you live, you may have the right to:
- Access, correct, or delete the personal information we hold about you
- Opt out of marketing communications
- Request a copy of your data
To exercise these rights, contact us at info@ivukaafricantravel.com.
7. Data Security
We use reasonable administrative and technical safeguards to protect your information, including working with reputable, security-conscious payment processors and host agency partners. However, no method of transmission or storage is 100% secure.
8. Cookies
Our website may use cookies to improve your browsing experience and understand site usage. You can control cookies through your browser settings.
9. Children's Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal information from children without parental involvement in the booking process.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Ivuka African Travel